Support

Have a question or something not working? Reach out — we're happy to help.

Need help with the app, ran into a bug, or not sure how to care for your dog in Trypup? Drop us a line.

Contact

• Support: support@trypup.life

To help us route you faster, please include your phone model, OS (iOS / Android) and app version (found at the bottom of Settings) in your email.

Frequently asked

How does Trypup work?

You pick a breed, name your dog and care for it like the real thing — walks, feeding, training, vet. More in How it works or on the About page.

How do I delete my account and data?

Right in the app: Account → Delete account. If you've already uninstalled the app, email support and we'll delete your data. Details: Delete account.

Subscriptions and payments

Your subscription (Premium) is managed by the App Store or Google Play — you can cancel it there anytime. For anything else about payments, contact support.

What about my privacy?

The app works without an account and we process data only as needed. See our Privacy Policy for details.

Didn't find your answer? Email us at support@trypup.life — we're here for you.